Our ‘Value in Action’ series shares case studies that demonstrate the real value of our partners’ digital solutions in aviation. Read on to discover how the Tenneo Learning Management System (LMS) saved Lufthansa Technik Philippines 4,000 hours of manual effort, managed 3,300 employees, reduced the manual intervention in authorization by 85% and created a 20 times more efficient process.
About the Client
Lufthansa Technik Philippines was founded in 2000 as a joint venture of Lufthansa Technik AG and Philippine aviation service provider, MacroAsia Corporation. It offers Maintenance, Repair, and Overhaul (MRO) services to customers worldwide.
- 3,300 highly skilled mechanics, engineers, and support personnel.
- Working with more than 50 global airlines.
- EASA, CAAP and other airworthiness authorities.
Business Requirement
With the onset of the pandemic, managing training was becoming increasingly difficult for Lufthansa Technik Philippines (LTP) without an LMS. operations. Given the extensive regulation in the aviation industry, the Excel sheet based, manual handling was leading to inefficiency in compliance training and management, which is known as ‘Authorization Management’ in the industry.
So, when Tenneo (formerly G-Cube) was approached to find a technology-based learning solution for LTP’s training requirement, the client needed more than an enterprise learning management system. They needed:
- A centralized, virtual learning management system.
- Automated end-to-end authorization management.
- Mapping of multiple job roles with authorization requirement and automated tracking of expiry.
- Documentation management in a prescribed format.
- Customized learning analytics and business intelligence reports.
Major Concerns
- Highly regulated by industry bodies like IATA, FAA, DGCA, ICAO etc.
- There is a mandatory requirement of training for MRO professionals, subsequent certification, and an audit trail for all documents.
- Dispersed workforce with diverse job roles which must function within a strict timeline.
- The whole training process was manual, with data being maintained on Excel sheets and paper-based documentation.
- Mapping each job role to the correspondent certification requirement and training need was done manually, which was a tedious and lengthy process.
- Due to the paper-based documentation process it typically took anything between 5 and 7 days to apply for certification.
- Verifying the application against the database was time-consuming and the approval process took months due to high volume.
- There was no automated system to forecast expiry of certification, track certification requirements, or to notify employees of certification expiry.
- The requirement of an audit trail for the expiry of certification, reapplication, approval, read and sign and multiple layers of documentation made the process increasingly complex.
Solutions
The Tenneo Learning Management System implemented for Lufthansa Technik Philippines was named LTP vCampus and provided the organization with a number of benefits:
- A centralized learning platform includes an in-built authorization management tool.
- The system supports all types of eLearning formats and assessment.
- The LMS allows administration to create new authorizations and link it to the required certificates, training, and assessment in the backend. This has changed the paper-based process into an automated digital system.
- The process of application for authorization and certification has also been shifted to the system. With in-built forms where the job roles are already linked with required certification, the application process was simplified.
- The status of an employee’s authorization is visible to them, and the system sends reminders if there is a requirement for renewal of certification.
- The LMS provides comprehensive reports on the number of employees with active authorization or required authorization.
Impact
The in-built authorization management solution on the Tenneo LMS had a long term impact. It is now a scalable project with scope for continuous and rigorous updates. However, with an average 700 users per day, the impact we have been able to achieve since January 2021 includes the following:
- 8% reduction in time taken for recertification application for an employee.
- 85% reduction of manual effort.
- Only 15% intervention required for double checking the training requirements for grandfathered authorizations.
- 8% annual reduction of time taken in approvals as it has gone down from 24 hours to 1 hour per manager.
- 20 times more efficient process with increase in authorization requests from 5–10 to 200 per day.
- 20% reduction in admin time which was taken in manually monitoring the training assignment process.
- Certification expiry notification has been automated by the LMS, decreasing the chance of compliance outage for individual employees.
- 4000 hours of manual effort saved as a long-term impact.
Testimonial
“The implementation of LTP vCampus became a pathway to keep members of the organization informed and constantly be of service to all our valued customers. It keeps our employees agile with the ever-changing industry needs. As a response to the “new normal”, the establishment of LTP vCampus offers connectivity to all stakeholders. Learning necessary information all at once has never been so easy since we do not have to worry about availability and accessibility. The launch of Integrated Authorization Management (iAM), a fully customized process within LTP vCampus, provided the mobility to apply and process authorization at all levels. This has been made possible by the great partnership with Tenneo and their dedication to build our system which brought a creative approach to bringing our new exhibit to life online.”
Jennifer L. Soriano,
Training & Organizational Training Manager, LTP
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