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Search results based on your selected terms: Bernie Baldwin

Safety comes first in cabin crew training

As customer-facing staff, cabin crew require strong interpersonal skills, but their primary responsibility is safety, and their training must reflect that, as Bernie Baldwin reports. Airline cabin crew are front-line personnel and, as such, are brand ambassadors for their employer. What is often forgotten though, is that their primary role…

Developing enhanced data-driven decision-making

Aircraft nowadays create far more data than the previous generation, so airlines have the opportunity to extract intelligence that can be used to better manage flight operations. Bernie Baldwin learns more from one of the industry’s major players, GE Aerospace. If the property business is defined by ‘location, location, location’,…